Booking & Payments
- For On-site Grilling and Grill Service (Grill + Us), we require a minimum of 30 guests. Tray Catering has a minimum order of 10 guests. Our other services don't have a minimum guest number.
- A deposit is required to secure your booking, normally 25% depending on the size of your event, but it could be more. Deposits are non-refundable.
- Prep & Vacuum-Seal orders have no deposit. They are paid in full before we prepare your order.
- When paying by card you can choose to pay your deposit only, or the full amount, using the payment links on your invoice.
- The remaining balance is due 1 week before your event. If it hasn't been received by then, we won't begin setup on the day until it's been paid in full. If you book within 1 week of your event date, full payment is required upfront instead.
- Payments can be made by bank transfer (BACS) or by card, using the payment link and QR code on your invoice.
- Bookings aren't confirmed until your deposit has cleared in our bank account.
- Your deposit must be paid within 1 week of us confirming your booking, otherwise we can't guarantee your date remains available.
- Cancellations: if you cancel within 3 days of your event, you'll forfeit your deposit plus 10% of the final booking price.
- If payment isn't made in full after your event, a £3 per day fine applies after 5 working days. After 30 days, we reserve the right to refer the debt to a collection agency.
Food Hygiene & Risk Assessments
All our chefs are trained to the latest food hygiene and safety standards (Level 2 and Level 3 certified), follow Food Standards Agency (FSA) guidelines, and work from a detailed risk assessment for every event.
Equipment & Hire
We reserve the right to refuse equipment you provide.
What's Included
Alongside your food, every booking includes:
- Foil trays
- A gazebo for cooking in poor weather
- Our outdoor commercial fryer and lighting (this needs a power socket nearby, our fryers use 3000W; we carry extension leads)
We provide one chef per event. Larger bookings above 75 guests will need an additional member of staff.
Event Logistics
- We plan every event around best practice, and we need your (or your venue's) full cooperation to make sure it runs smoothly. Please tell us in advance about anything that could affect us on the day; not doing so may cause delays or cancellation.
- Any venue charges (electricity, gas, appliance use, refuse collection) or external caterer fees are your responsibility, separate from your food charge, and must be paid or we may not be able to continue with your booking.
- Setup, service and clear-down together take about 1 hour.
- Clear access to the venue and to the setup spot (no steps or steep slopes)
- A power socket nearby
- Access to a waste system
- Access to the venue kitchen, if applicable
- Enough space for our 3m x 3m gazebo
Travel
Travel within 10 miles of Orpington is free of charge. Beyond that, a £50 travel charge applies (non-negotiable). For events over 150 miles away, we may also ask you to arrange accommodation for us. We aim to beat traffic by leaving early, but can't be held responsible for delays caused by traffic on the day.
Health & Safety
- Let us know at the time of booking about any restrictions on using charcoal BBQs at your venue.
- We need a flat setup area and access route, with no steps or steep slopes.
- Garden gates (front or side) need to be clear and at least a foot wide.
- We need parking at your venue, close to our setup area (within 5 metres), as we carry heavy equipment.
- Please keep children away from our setup area, hot coals and live flames. EmanGrillz accepts no responsibility for injuries to anyone who doesn't follow safety warnings around hot equipment.
Social Media
We're active on social media and take photos and videos at events for promotional purposes. If you have any concerns about this, let us know when you book.
Force Majeure
EmanGrillz isn't liable for delays or failures caused by circumstances beyond our reasonable control, and we'll notify you immediately by email or phone if this happens.
Allergen notice: Please inform our staff of any food allergies or special dietary requirements before your event. While our kitchen takes precautions to safely handle allergens, our food is prepared in shared spaces and equipment. Because of this, we cannot guarantee any dish is completely free from traces. Guests with severe or life-threatening allergies should exercise caution. It is the customer's responsibility to inform us of all allergies; where allergen information has NOT been provided, EmanGrillz Limited cannot accept liability for allergic reactions.
Food safety (Grill Service): The customer supplies their own meat/food and is responsible for sourcing, chilling, storing and transporting it safely and at the correct temperature at all times. EmanGrillz Limited grills the food supplied by the customer but cannot accept liability for any illness, spoilage or issues arising from meat or food that the customer has provided, chilled, stored or transported.
Food safety (Prep & Vacuum-Seal): This product is raw and vacuum-sealed, not ready to eat. Keep refrigerated at or below 4°C and use within a few days, alternatively freeze on the day of collection or delivery (this will keep for up to a year). Once ready to cook, make sure you cook thoroughly before eating. Allergens are listed against each item; all food is prepared in a kitchen that also handles peanuts, tree nuts, gluten, milk, eggs, fish, shellfish and other allergens, so we cannot guarantee any item is completely free from traces. It is the customer's responsibility to inform us of all allergies.
Additional time: Any time on site beyond what's booked is charged at 1.5x the agreed hourly rate, payable on the day, before we continue.